Access for the Less Able at Severn Valley Railway
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Every journey ends with a memory.

Accessing Our Facilities & Services

At our stations and on our trains

A helping hand from us!

 

Access for the less able

We strive hard to provide access for visitors of all ages who have a variety of mobility or other special requirements. Please take a little time to review the advice given below.

Mobility

Our carriages

Specially adapted vehicles, which allow wheelchair access, are available on certain trains. Disability-friendly toilets are also fitted in some of these vehicles. At all stations, excluding Northwood and Country Park Halts, ramps are available which connect between the train and the platform. The train crew and station staff will assist passengers in wheelchairs if required; they are used to doing this.

At Christmas we strongly recommend all wheelchair users to seek advice prior to booking.

PLEASE DISCUSS YOUR REQUIREMENTS WITH OUR STAFF BEFORE BOOKING.


Wheelchairs, pushchairs and buggies can be accommodated on our trains, but MUST be stored in the Guard's Carriage when travelling. It may be necessary to fold these items during busy periods.

Our dining trains

Due to the historic design of our dining car carriages with their narrow doors and gangways, it is NOT possible to accommodate wheelchairs at a table in one of these carriages. It is also important to note that passengers with mobility issues will need to climb up or down a step to get into or out of the train.

For those who are able to walk a short distance wheelchairs can be folded and carried in the brake van.

PLEASE DISCUSS YOUR REQUIREMENTS WITH OUR STAFF BEFORE BOOKING.

Our Stations

Please remember that our stations were built in the 1850s and, as such, can pose some access difficulties.

At Kidderminster - Designated parking bays are situated immediately in front of the station building. These bays are heavily used. We advise drivers to ‘drop off’ passengers who have mobility problems at the door of the station. Additional bays are located to the right of the car park entrance barriers.

At Bewdley - Designated bays are situated immediately in front of the station building. These bays are adjacent to the platform for trains to Bridgnorth. The toilets are also nearby. The town of Bewdley is a downhill walk from the station which takes approximately 10 minutes. The return journey is hilly in parts.

At Arley, Highley & Hampton Loade - Parking is very limited at these countryside stations. We do not recommend that disabled visitors park at these stations.

Highley – The Engine House - Designated bays are situated in front of The Engine House. The entrance to the Visitor Centre is adjacent. These bays are suspended during certain special events.

At Bridgnorth - Designated bays are situated adjacent to the station building and disabled toilet. Access to platform 1 (the main platform) is a flat 10 metre walk away. Platform 2 is also used on busier days and is accessible via a footbridge. A step-free crossing to platform 2 is available with staff assistance and when the line is clear. This involves an approximate 30 metre walk with short, steep slopes at each end.  Wheelchair or mobility scooter users and those with walking aids should allow extra time to join or change trains, as it may not be possible to delay departures.

The town of Bridgnorth is very hilly and is unsuitable for the less able on foot or in a wheelchair.

When thinking about parking, it is important to remember that the Railway is extremely busy during certain special events. On these dates parking at our main stations, Kidderminster, Bewdley or Bridgnorth is strongly recommended.

There are toilets at all stations, excluding the halts. Toilets with full accessibility are available at Kidderminster, Highley - The Engine House and Bridgnorth. The toilets at Bewdley have ramped access but are not specifically adapted for wheelchair users.

Assistance Dogs

We recognise that that these dogs provide assistance not only for the sight impaired but also for those with hearing loss, epilepsy, diabetes, physical mobility problems and more. Assistance dogs are welcome in our restaurants and public houses, on our trains and at the Visitor Centre at Highley. We also welcome Assistance Dogs in training providing they are accredited as such.

Assistance Dogs (and those in training) travel free on our trains.

Publications

SVR literature is available in large print format from our Kidderminster office on 01562 757900 (option 1).

Click here to print our brochure in large print format

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