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Sunday 10th December Cancellation

Sunday 10th December Cancellation

Santa Steam Specials - Sunday 10th December - Updated 10/12/17 at 7.30am

It is with deepest regret we have to announce that all Santa Steam Specials on Sunday 10th December 2017 are CANCELLED. 

We have had to make this difficult decision in light of the heavy snow overnight on Saturday, the continued snow forecast and amber warnings, and complete loss of power at Arley Station where Santa's Grotto is located. Those booked on Sunday 10th December services are advised not to call us, and we will contact you this week with further advice on your purchase.

We are so sorry for any inconvenience caused, but we have to consider the safety of our passengers, our volunteers and the safe operation of our Railway. 

On behalf of all our volunteers and staff scheduled for duty today we are truly sorry. 

Santa Steam Specials - Sunday 10th December - Updated 11/12/17 at 12.30pm

Thank you for your supportive comments yesterday and for helping us share the news.

We were overwhelmed by the positive messages that we received in light of our decision to cancel our Santa Steam Specials, despite it causing disappointment to so many.

We now have a number of options to offer those that were due to travel with us yesterday and will be making contact with you in the next day or so by phone or e-mail to discuss these with you.

Please bear with us whilst we undertake these calls. It will be quicker for everyone if you can avoid calling us before we make contact with you.

Thank you again for your patience and support.

Santa Steam Specials - Sunday 10th December - Updated 12/12/17 at 10am

We are in the process of ringing everyone booked on the Santa Steam Specials on Sunday 10th December, so please bear with us and do not attempt to call us. Phone calls will continue throughout today (12/12/17) and tomorrow (13/12/17).

Thank you for your patience.

Santa Steam Specials - Sunday 10th December - Updated 14/12/17 at 11am

Thank you for patience this week. Our Telephone Team have contacted over 3000 people so far.

If you haven't heard from us yet, please check your home and mobile answerphones for a message - we have been using the telephone number on your ticket confirmation to contact you. We will continue to call everyone booked on last Sunday throughout today and tomorrow.

For those who would like to transfer to the additional Santa Heralds on Monday 18th December, please call us on 01562 757900 to reserve your place: svr.co.uk/SantaHerald

Thank you again for your patience.

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