When travelling on our Railway, please be aware of our Conditions of Carriage as detailed below.
Conditions of Carriage
- Whilst every effort will be made to maintain services, the Company does not guarantee that trains will depart or arrive at the times stated. We reserve the right to alter or suspend any train without notice. No liability for any loss, inconvenience or delay can be accepted.
Steam locomotives sometimes release cinders and other oily deposits into the atmosphere. We regret that we cannot take responsibility for damage to visitors' clothing, vehicles or other personal belongings caused by these occurrences.
Facilities for the less able
- some trains have specially adapted carriages for those with mobility problems. Ramps, which permit access for wheelchairs to our trains, are available at main stations.
Please mind the gap or step between the train and the platform edge. This gap will vary by station so caution should be exercised when boarding or alighting the train.
- dogs can travel on our service trains (£3 charge) but should be kept on a lead and must not sit on the seats. With the exception of assistance dogs, dogs are not admitted to the first floor of The Engine House Visitor Centre, where the 'Highley Cafe' is situated. All dogs are however admitted to the ground floor.
Dogs are not permitted in our buffets or restaurants due to strict guidelines, supported by EHO advice. Whilst we are doing our very best to consider and include dogs in everything we can do, the buffets are areas which we must keep dogs excluded from due to hygiene.
Dogs are not permitted to travel on dining trains, Footplate Experiences, in bar cars or Observation Saloons (with the exception of assistance dogs).
Cigarettes and Pipe smoking
- in line with government legislation, ATOC advice, railway bye-laws and for passenger comfort smoking is not allowed within any building or enclosed spaces. This includes all station concourses, ticket halls and footbridges and subways at station premises.All trains are non-smoking environments.
In effect this means that smoking is not allowed within the confines of our buildings or under the canopy of Kidderminster Town Station. Furthermore, because of the problem of litter, smoking is not allowed on the platforms of Kidderminster Station or in front of Kidderminster Railway Museum.
Electronic cigarettes - electronic cigarettes and vapes have become increasingly popular. However, the risk to the health of both the ‘smoker’ and others nearby is still as yet unclear. Electronic cigarettes do not burn tobacco and do not create smoke, but are nicotine containing products. There is no proven direct or indirect harm, but a number of these products do resemble cigarettes.
Our passengers include a large number of children and young people who are impressionable and may not be able to distinguish between cigarettes and electronic cigarettes. Our wishes to promote a healthy environment and therefore restrictions that apply to smoking apply to the use of electronic cigarettes.
Refunds - refunds, changes and exchanges of
pre-booked tickets will not be considered. In some circumstances,
changes may be accepted, but a £10 admin fee will be applied.