Severn Valley Railway - Heritage Steam Railway. Careers with the Severn Valley Railway
Shopping Cart - 0 Items | Total: £0.00

Every journey ends with a memory.

Working for us

Help us run the Railway

See our latest job opportunities here

 

Latest Job Opportunities

Head of Visitor Experience

Reporting to the General Manager, this exciting new Senior Management Role has been created to oversee, develop and grow the visitor experience for the Railway. You will have direct line management responsibility for;

  • Visitor Service Manager
  • Events Manager
  • Retail Manager
  • Engine House Manager
  • Education Officer

And operational responsibility for

  • Visitor facing volunteers

Contract is full time and permanent 40 hours, 5 days from 7. Covers weekends and unsociable hours as required.

Duties & Responsibilities:

  • To provide strong and consistent leadership for our enthusiastic visitor experience staff and volunteers across the railway. Ensuring that all our customers are welcomed, engaged with the railway, have a fantastic visit and want to return to the SVR.
  • To work closely with the management team to create exciting, engaging and visitor friendly curated experiences with the SVR.
  • To be the lead senior manager for our sales IT systems looking after prebooked tickets and experiences and on-site EPOS systems across the railway.
  • To manage the retail outlets across the railway and online, developing bespoke product and event merchandise alongside the Retail Manager. Setting annual budgets, reporting on sales and profit on a monthly basis.
  • To manage the visitor services team ensuring the visitor enquiries (on site, telephone and online) are answered in a timely manner at all times.
  • To manage the Engine House team ensuring everything is clean, presentable and in working order. Working closely with the Engine House Manager and SVR Charitable Trust to identify funding opportunities to invest in and develop the interpretation to improve the visitor experience.
  • To manage the education department working with the Education Officer to develop appropriate workshop programmes across the railway offering formal and informal learning to our visitors.
  • To ensure cash handling procedures are in place and monitored at all ticketing and retail sites across the railway.
  • To manage the customer databases effectively and in line with data protection regulations to ensure quality information is being captured and stored safely and is being used to inform marketing and sales activity.
  • To work closely with the marketing department to collect visitor feedback and monitor improvements. Be a passionate advocate about developing a visitor focused heritage attraction. Develop visitor focused KPI’s and use them to improve performance.
  • To build and support an effective visitor experience team ensuring regular communications, planning and feedback are paramount.
  • To work closely with the Head of Communications and the Food and Beverage Manager to package promote and sell all products and services (Special Events, Dining, Day tickets)
  • Be a Duty Manager when events or services are running covering weekends and unsociable hours. TOIL is given.
  • Any other applicable duties as required

Key Accountabilities:

  • Improvement of customer feedback directly, on trip advisor and social media
  • Increase turnover and gross profit in all areas
  • Build excellent partnerships with local suppliers

Skills Required:

  • Professional communications skills – written and verbal
  • Supervision, leadership and motivation of staff at all levels
  • Interpersonal skills to work effectively across several teams and with external partners
  • Ability to take the initiative, act independently, identify priorities, and balance conflicting demands.
  • Advanced computer skills including use of Microsoft Office products including Word, Excel and Teams
  • Good organisational and personal time management
  • Strategic thinking, planning and creative problem solving skills
  • Ability to work under time pressures

Qualifications, Knowledge & Experience:

Essential:

  • Significant experience of working in a visitor attraction / tourism / customer service environment.
  • Experience of working with volunteers
  • Experience of working in independent retail or event management
  • Excellent leadership and communication skills

Desirable

  • Interest in heritage railways
  • Degree or equivalent in a relevant subject

Applications by:https://www.hiredonline.co.uk/job/9345122/head-of-visitor-experience/
Salary:Details at link
Closing date:20 February 2021

Please apply to:

.
N/A
Kidderminster
N/A
N/A

Telephone:N/A
Email:HR@svrlive.com

Head of Food and Beverage

Reporting to the General Manager, this exciting new Senior Management Role has been created to oversee, develop and grow the entire food and beverage offering for the Railway.  Having 2 CAMRA award winning public houses, 5 varying catering outlets and On Train Dining experiences across our stunning 16-mile heritage railway there is so much scope and variety in this role.  You will have direct line management responsibility for;

  • Catering Manager
  • Bar Managers
  • On Train Bar and Catering Managers
  • Chef Brigade

Contract is full time and permanent 40 hours, 5 days from 7. Covers weekends and unsociable hours as required.

Duties & Responsibilities:

  • Manage all catering outlets, bars and on train food and beverage services across the railway.
  • Manage the kitchen operations across the railway.
  • Manage all catering operations including special events and corporate events in addition to attraction operating days.
  • Set annual budgets, sales and gross profit targets for all teams, monitor and report on them monthly.
  • Manage the purchasing of all food and beverages across the business. Ensure best value is always achieved.
  • Set up stock management systems and procedures to ensure tight controls are in place and adhered to.
  • Ensure cash handling procedures and policies are fit for purpose and communicated to all staff.
  • Work closely with the Head of Visitor Experience to create attractive high-quality food and drinks experiences and packages to be presold to our visitors.
  • Work with the marketing team to ensure visitor satisfaction is measured and reported to the teams.
  • Manage the merchandising or products in outlets and work with the marketing team to create collateral that is in keeping with the SVR brand values.
  • Create exciting, unique and high quality offers across the railway maintaining the personality of each of the stations and locations and aligning with visitor demand.
  • Communicate effectively with all teams on a regular basis.
  • Appraise your teams regularly identify training and development requirements.
  • Advise the company on compliance with all statutory law regarding food and beverage preparation, service and retailing.
  • Be an active member of the Senior Management Team for the Railway and contribute to the strategic planning for the business.
  • Be a Duty Manager when events or services are running covering weekends and unsociable hours. TOIL is given.
  • Any other applicable duties as required.

Key Accountabilities:

  • Improvement of customer feedback directly, on trip advisor and social media
  • Increase turnover and gross profit in all areas
  • Build excellent partnerships with local suppliers

Skills:

  • Exceptional professional communications skills – written and verbal
  • Supervision, leadership and motivation of staff at all levels
  • Interpersonal skills to work effectively across several teams and with external partners
  • Ability to take the initiative, act independently, identify priorities, and balance conflicting demands.
  • Advanced computer skills including use of Microsoft Office products including Word, Excel and Teams
  • Excellent organisational and personal time management
  • Strategic thinking, planning and creative problem solving skills
  • Ability to work under time pressures

Qualifications, Knowledge & Experience: 

Essential

  • Significant experience in a tourism, food, bars, catering or hospitality related business
  • Proven track record of effective people management in large teams ideally in a multi-site environment
  • Proven commercial acumen and the ability to work in a target driven environment

Desirable

  • Degree level qualification in a food / catering / hospitality related subject
  • An interest or understanding of the challenges of working in a heritage environment
  • Experience of working with volunteers

Applications by:https://www.hiredonline.co.uk/job/9345124/head-of-food-and-beverage/
Salary:Details at link
Closing date:20 February 2021

Please apply to:

N/A
N/A
Kiddermisnter
N/A
N/A

Telephone:N/A
Email:Application by link or email only
train cut out