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Every journey ends with a memory.

COVID-19 FAQs

COVID-19 FAQs

TO DONATE TO THE SVR’S FIGHT BACK FUND, PLEASE GO TO: WWW.SVR.CO.UK/FIGHTBACK

How long are you going to be closed for?
Trains will start running from August 1st. You must pre-book your compartment to travel with us. Find out more here.

Can I visit the Railway?
Our Pubs at Bridgnorth and Kidderminster are currently open. The Railway will reopen on August 1st.

Can I phone the Offices?
In line with Government guidance, most staff are working from home and phone lines are now shut. If you have a query, please email contact@svrlive.com.

I have pre-booked tickets to visit the Railway. What should I do?
We’re a not-for-profit business. We rely heavily on donations through our Charitable Trust and of course ticket bookings in order to operate. With this in mind, we would strongly recommend and ask you to consider moving your booking to later in the 2020 season where possible. Your ‘Freedom of the Line’ ticket will still be valid for our season which runs to November 22nd 2020.

I'm planning on coming to an event, will it still go ahead?
All events due to take place at the Railway between now and the end of August, including ‘Step Back to the 1940s’ have been cancelled. Ticket holders will be contacted by email. We know this will be disappointing and we're deeply sorry for the inconvenience caused. We hope you will understand that as a socially responsible organisation, the safety of our visitors, volunteers and paid staff is the most important thing to us.

I’m a Loyalty Pass holder, will my pass be extended due to the closure?
The revenue from Loyalty Passes plays an important part in helping to keep the Railway running. Depending on when the Railway reopens for the 2020 season, we will extend Loyalty Passes for the period of non-operation. This also applies to any Annual Family Passes issued last year which have not yet expired. We are still selling Loyalty Passes - a good way for you to give the SVR some much-needed income right now! The validity period of these starts when we reopen the Railway, so you won't lose out by buying one now!  Details may be found here.

I’ve booked an Experience - what should I do?
It would help us a great deal if you could consider moving your booking to later in the 2020 season where possible. If you have booked a dining experience or footplate experience between now and the end of 2020, we will contact you to offer a change of date.

We plan to visit as a group, coach operator or school. Who do we contact for any queries?
Groups - grouptravel@svrlive.com
Schools - education@svrlive.com

How is the SVR going to survive this crisis?
With your help, we hope! We’ve raised more than £745,000 for our emergency appeal and Fight Back Fund, which is very much open for donations. This will enable us to make much-needed investment in the Railway’s infrastructure, rolling stock, apprentice training, and IT infrastructure at a time when we face a devastating drop in income. Every pound we receive will go towards securing the Railway’s future.

I have sent a donation / share application in the post to the Railway, what happens now?
Thank you first of all! Our small team is working flat out to thank everyone individually, so please bear with us.

Is there a new share offer specific to the Fight Back Fund?
No, there is no specific appeal share offer, at this time; however, as always, those who are interested in increasing their shares or becoming a shareholder, can apply through application - found here.  Shares are £1.00 each and can be purchased in multiples of £25. The minimum number of shares that can be purchased this time is £100. This minimum applies whether you are a new or existing shareholder.

Aren’t there Government schemes available to help businesses at this time?

We rely heavily on our 1,700 volunteers, many of whom are over 70. Most are now unable to attend. We are also reliant on paid staff, and have released as many as possible on furlough.  The Government will pay up to 80% of their salaries until 30th June. We will still be left with essential staff costs to maintain the Railway and to fundraise during the closure. We will also have to contribute towards the pay of those temporarily sent home. During this time, we will have zero visitor income. Some funding is available, such as a business rates holiday, but it won’t be enough to cover our costs. In addition, the Government is making loans available, which we are currently investigating.

Why are you asking for donations to SVR (Holdings) plc when donations to the SVR Charitable Trust would qualify for additional Gift Aid?
 
Whilst the SVR Charitable Trust will be financially supporting the Railway during this time, it is not able to fund all of the SVR's costs during the ongoing coronavirus emergency. This is because, as a charity, it is limited to fulfilling its charitable purposes, as set out in its objects. The SVR Charitable Trust is closely involved with the fundraising appeal and is providing expert support and advice throughout.

I have a different enquiry, who do I contact?

As you can appreciate our Visitor Services team is currently extremely busy. If you have a booking for the upcoming 2020 season, please ensure you have your booking reference ready before emailing contact@svrlive.com


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