TO DONATE TO THE SVR’S FIGHT BACK FUND, PLEASE GO TO WWW.SVR.CO.UK/FIGHTBACK
How long are you going to be closed for?
PLEASE GO TO PLEASE HEAD HERE AND DOWNLOAD THE APPLICATION FORM
I have sent a donation / share application in the post to the Railway, what happens now?
We are closed until, at least, the end of June 2020 and will continue to follow
Government and Public Health England advice. Please keep checking our website
and social media for further updates.
Where can I hear the latest updates regarding re-opening?
Go to www.svr.co.uk, or
follow us on social media.
Can I visit the Railway?
No, all our stations, The
Engine House, booking offices, refreshment rooms, pubs and shops will remain
closed until further notice in line with Government guidelines.
Can I phone the Offices?
In line with Government guidance, most staff are working
from home and phone lines are now shut. If you have a query, please email
I have pre-booked tickets to visit the Railway. What
should I do?
We’re a not-for-profit business. We rely heavily on
donations through our Charitable Trustand
of course ticket bookings in order to operate. With this in mind, we would
strongly recommend and ask you to consider moving your booking to later in the
2020 season where possible. Your ‘Freedom of the Line’ ticket will still be
valid for our season which runs to November 22nd 2020.
Can I still purchase tickets for future dates?
Yes! You can book
Freedom-of-the-Line tickets (valid until November 22nd 2020) and
tickets for events including the
Autumn Steam and Diesel Galas. Christmas services will also be available to book soon too. Make your
booking at svr.digitickets.co.uk/tickets
I'm planning on coming to an event, will it still go
All events due to take
place at the Railway between now and the end of June, including ‘Step Back to
the 1940s’ have been cancelled. Ticket holders will be contacted by email. We
know this will be disappointing and we're deeply sorry for the inconvenience caused.
We hope you will understand that as a socially responsible organisation, the
safety of our visitors, volunteers and paid staff is the most important thing
I’m a Loyalty Pass holder, will my pass be extended due to
The revenue from Loyalty Passes plays an important part in
helping to keep the Railway running. Depending on when the Railway reopens for
the 2020 season, we will extend Loyalty Passes for the period of non-operation.
This also applies to any Annual Family Passes issued last year which have not
yet expired. We are still selling Loyalty Passes - a good way for you to give the SVR some much-needed income right now!! The validity period of these starts when we reopen the Railway, so you won't lose out by buying one now! Details may be found here.
I’ve booked an Experience - what should I do?
It would help us a great deal if you could consider moving
your booking to later in the 2020 season where possible. If you have booked a
dining experience or footplate experience between now and the end of June 2020, we will contact you to offer a
change of date.
We plan to visit as a group, coach operator or school. Who
do we contact for any queries?
Please use the contact details below:
How is the SVR going to survive this crisis?
With your help, we hope! We’ve raised more than £680,000 for our emergency appeal and Fight Back Fund, which is very much open for donations. This will enable us to make much-needed investment in the Railway’s infrastructure,
rolling stock, apprentice training, and IT infrastructure at a time when we
face a devastating drop in income.
Every pound we receive will go towards securing the Railway’s future. Details of how to donate and purchase shares are here, and every pound will count towards saving the SVR.
TO DONATE TO THE SVR’S EMERGENCY APPEAL, PLEASE GO TO WWW.SVR.CO.UK/FIGHTBACK
TO PURCHASE SHARES,
Thank you first of all! Our small team is working flat out to thank everyone individually, so please bear with us.
Is there a new share offer specific to the Fight Back Fund?
No, there is no specific appeal share offer, at this time; however, as always, those who are interested in increasing their shares or becoming a shareholder, can apply through application - found here. Shares are £1.00 each and can be purchased in multiples of £25. The minimum number of shares that can be purchased this time is £100. This minimum applies whether you are a new or existing shareholder.
Government schemes available to help businesses at this time?
We rely heavily on our 1,700
volunteers, many of whom are over 70. Most are now unable to attend. We are also reliant on paid staff,
and have released as many as possible on furlough. The Government will pay up to 80% of their salaries
until 30th June. We will still be left with essential staff costs to maintain
the Railway and to fundraise during the closure. We will also have to
contribute towards the pay of those temporarily sent home. During this time, we
will have zero visitor income. Some funding is available, such as
a business rates holiday, but it won’t be enough to cover our costs. In addition, the Government is
making loans available, which we are currently investigating.
Why are you asking
for donations to SVR (Holdings) plc when donations to the SVR Charitable Trust
would qualify for additional Gift Aid?
Whilst the SVR Charitable Trust will be
financially supporting the Railway during this time, it is not able to fund all
of the SVR's costs during the ongoing coronavirus emergency. This is
because, as a charity, it is limited to fulfilling its charitable purposes, as
set out in its objects. The SVR
Charitable Trust is closely involved with the fundraising appeal and is
providing expert support and advice throughout.
a different enquiry, who do I contact?
As you can appreciate our Visitor Services team is
currently extremely busy. If you have a booking for the upcoming 2020 season,
please ensure you have your booking reference ready before emailing
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