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Every journey ends with a memory.

August Services FAQs - Grand Reopening

August Services FAQs - Grand Reopening

As we reopen the Railway, we've worked up some FAQs to answer your questions regarding booking, itinerary, safety and ticketing.

If anything is missed or you need a specific question answering, please call our customer service team on 01562 757900 who will be happy to help.

Download Our Safety Guidelines

Booking

When are you reopening?
We're excited to announce we'll be running trains again from the 1st August! You can reserve your compartment for up to six people on the Severn Valley Railway. Find out more here.

How are you taking bookings?
You can book online or phone our team on 01562 757900.

Why do I have to choose a journey?
Whilst planning our reopening, we looked at a variety of options to open safely whilst offering an enjoyable experience for our passengers. By creating set journeys, this allows us to ensure numbers are kept manageable and gives you a chance to discover the Severn Valley Railway in a comfort and style.

Which is the best journey for me?
It's entirely up to you! We've created a selection of journeys to suit everybody. All our journeys have the opportunity to discover The Engine House.

Do you want some time in Bridgnorth and its fantastic selection of independent shops and bars?
Choose the Explorer!

Do you want some time in Bewdley to walk along the river, discover the Edwardian town and relax?
Choose the Adventurer!

Want to visit The Engine House?
Choose the Flyer!

What can I discover at The Engine House?
There's plenty of indoor and outdoor space to discover at The Engine House. Our heritage centre includes a variety of fantastically restored engines, interactive displays, historical display boards, activities for children and more. Our fantastic café will be offering a variety of drinks and tasty treats whilst our wonderful gift shop will be full of items from across Shropshire and Worcestershire.

Can I bring my dog?
Dogs are welcome, and there is no extra charge for them on these trains.  But not on the seats please!

I would like to come on my own, do I have to pay £75?
Whilst we understand that customers enjoy discovering the railway on their own, the railway has to make it financially viable to run trains to ensure its future. We are regularly reviewing our plans and restrictions may ease, allowing us to re-evaluate pricing.

Will I be assigned a compartment or will I get to pick where I sit?
When you come to the booking office, our team will assign you a compartment. Please stick to this compartment for the duration of your journey with us! It will ensure your safety and comfort throughout your day.

How many people can fit in a single compartment?
We can accommodate six people into a compartment. Please ensure you stay with your party throughout your journey.  

What provisions have been made for disabled customers?
Customers with mobility issues must reserve a wheelchair space at the point of booking.

I am a Shareholder, how do I book?
We've created a specific ticket for shareholders to ensure you can get back on the Severn Valley Railway. Make sure you have your shareholder travel pass to hand and follow the simple instructions at the following link to book on a Severn Valley Railway service of your choice. Enter 'SH' and your shareholder number to zero the balance. You can use your discount code five times during August.  Each pass only covers the number of people stated on it, but if you bring other people [up to the compartment's maximum of 6] they may travel for £15 each [adult] and £10 each [child/member]. Payable at the booking office before you travel.

I am a Member, how do I book?
We've created a specific ticket for members to ensure they can get back on the Severn Valley Railway. Make sure you have your membership card to hand and follow the simple instructions at the following link to book on to your Severn Valley Railway service with a 10% discount. Only one person in the compartment needs to be a member to receive the discount. Enter your membership number at checkout to get your reduced price ticket. 

I am a Loyalty Pass holder, how do I book?
We've created a specific booking portal for loyalty pass holders to ensure they can get back on the Severn Valley Railway. follow the simple instructions at the following link to book on to your Severn Valley Railway service. Enter 'LP' and the final four digits of your loyalty pass number to zero the balance. You can use your discount code five times during August.  Each pass only covers the number of people stated on it, but if you bring other people [up to the compartment's maximum of 6] they may travel for £15 each [adult] and £10 each [child/member]. Payable at the booking office before you travel.

I am a wheelchair user, can I travel?
We can get those in a wheelchair onto the train with a ramp. If you can get out of the wheelchair, you'll be able to walk to your compartment nearby. If you cannot get out of the wheelchair, you and your party will sit a socially-distanced open carriage with tables.  We are strictly limiting numbers to one wheelchair group per train to ensure your safety.

I have a 'Freedom of the Line' ticket, can I use this during August?
Unfortunately, pre-booked 'Freedom of the Line' tickets will not be valid for travel in August 2020. However, the expiry date of all 'Freedom of the Line' tickets purchased from March 2020 have been extended to November 2021.

Ticketing

Can I purchase a ticket on the day?
To ensure we understand visitor numbers, tickets may be purchased on the day if compartments are available. Pre-booking is essential to ensure you can travel on the Severn Valley Railway safely. Please read our Safety Guidelines

What safety measures are in place?
We've worked hard to cover every aspect of your safety by limiting numbers on the Railway, clearly marked routes around stations, additional hand sanitiser on site, staff training and much more. Ensuring your experience is both safe and fun is our number one priority.

Is a face mask mandatory?
Please bring your own face mask and face covering to be worn at all times. You may remove your face mask or face covering in your private compartment or when consuming food and drink.

How are you adhering to social distancing measures?
We've worked with our design team to create a variety of heritage-themed signs to encourage our customers to socially distance and respect each other’s personal space. We've also limited numbers on each journey to ensure that we don't overcrowd.

Do I have to bring hand sanitiser?
If bringing hand sanitiser makes you feel more comfortable, you are welcome to bring your own! However, there will be additional hand sanitiser on stations, in shops, dining areas and we will provide a small bottle of sanitiser per compartment to take away.

Will toilets be open on trains?
Toilets will only be available on trains in case of emergency. We encourage you to use toilets on the station where possible. Toilets will be regularly cleaned to ensure your safety.

Itinerary

What will my day look like?
You can find out full on information about each journey at by clicking here. We've built each day to suit every taste. Your full itinerary is revealed when you book!

How long do I have to arrive prior to booking?
Due to safety measures in place, we recommend that you arrive up to 45 minutes before your departure time!

What happens if I miss my train?
To ensure you are comfortable and ready to depart, please arrive at your departure station 45 minutes prior. If you do miss your departure, we will look to accommodate you on another service where capacity allows. However, this cannot be guaranteed and monies will not be refunded.

Do I have to stick to my itinerary?
To ensure social distancing measures are met, we've had to limit travellers on the Railway for the month of August. As a result, we've built a variety of set journeys that help you take in all of the Severn Valley. We'll be asking you to stick to your itinerary. These do allow you plenty of time in a variety of locations to ensure that you're not rushed!

Do I have to bring anything with me?
Please feel free to bring anything that makes you feel comfortable and safe. Food and drink will be available on site; but you can bring your own picnic if you so wish!

Will the bars, dining areas and shops be open?
All of our retail outlets will be open, with social distancing measures in place. Bear with us at our smaller outlets in Kidderminster and Bridgnorth; we are limiting the amount of people in these stores at any one time.

Where can I park? 
Parking is available at both Kidderminster and Bridgnorth on a first-come, first-served basis. Parking for the whole day is £4 - please bring cash!

Something else?

Can I visit a Station or The Engine House if I don't have a ticket?
No, to ensure we can safely manage numbers at Stations and inside The Engine House, entry to those without day tickets will not be permitted.

Can I use my Loyalty Pass / Annual Family Pass?
Yes you can, but there is a new process for you to follow. Find out more.

I am Ex-BR & LT Staff, Train Operating Companies Staff & Network Railway Staff Priv Travel Passes or I have a Heritage Railway Association Inter-Rail Pass or I'm in the Reciprocal Travel Scheme, can I use it?
When the Railway reopens in August 2020, there will be no concessions during the revised service unfortunately. 

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