Loyalty Pass - Important Information
Pass holders, we’d like to thank you for your patience during these
unprecedented times - we are very much looking forward to welcoming you back. In
line with the updated government guidelines, we’re excited to reopen from
Saturday 1st August!
As our Railway starts to reopen, we wanted to
give you a full update, so you have all the information on enjoying your visit.
health and safety of our guests and employees is always our number one priority
so we’ve been working hard to make sure the Railway complies with government
guidelines and we have everything in place for you to have a safe and enjoyable
we need to manage our capacity to ensure everyone has a safe and enjoyable
visit, all passengers will be required to pre-book a compartment online, for a
set itinerary on the Railway. Information on our new day trips can be found here
see below for more detail about advance bookings, pass extensions, refunds and
New Passes Purchased before 15th
know you have already missed up to 4 months of making magic memories. To
account for the time we have been closed, as well as to acknowledge the
requirement to pre-book as we reopen, we will be adding a 4-month extension
onto all original expiry dates that expire after 15th March 2020. Pass
extensions will happen automatically, and you don’t have to do anything about
Passes that expired before 15th March 2020 will not be entitled to the
Passes Purchased after 15th of March and Pass Renewals
new Loyalty Pass that was purchased during the closure period will be validated
from August 2020 until November 2021.
health and safety of our guests and our staff is our number one priority. In
order to comply with government guidelines, we need to manage our capacity to
ensure everyone has a safe and enjoyable visit. Because of this, all passengers
will be required to pre-book a ticket online.
know many of you buy your Loyalty Passes so you can spontaneously visit the
Railway. We’re closely following Government advice and will update this process
when it’s suitable to do so.
pre-book tickets, you’ll need to visit our Ticket Office
and enter your
Loyalty Pass number at the checkout, preceded by LP, to zero the balance. For example; Loyalty
Pass holder 1234, would need to enter LP1234 at the checkout to receive their
discount. You will then travel in a reserved
compartment for the number of people your Loyalty Pass entitles you to. You can use your discount code five times in August.
We cannot allow entry for anyone who hasn’t booked in advance.
look forward to welcoming you back to the Severn Valley Railway.
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