September Services FAQs
As we reopen the Railway, we've worked up some FAQs to answer your questions regarding booking, itinerary, safety and ticketing.
If anything is missed or you need a specific question answering, please
call our customer service team on 01562 757900 who will be happy to
When are you running trains in September?
We'll be running trains Wednesday to Sunday! No trains on Monday or Tuesday. All tickets must be pre-booked. Find out more here
How are you taking bookings?
You can book online or phone our team on 01562 757900.
Why do I have to choose a journey?
Whilst planning our reopening, we looked at a variety of options to
open safely whilst offering an enjoyable experience for our passengers.
By creating set journeys, this allows us to ensure numbers are kept
manageable and gives you a chance to discover the Severn Valley Railway
in a comfort and style.
Which is the best journey for me?
It's entirely up to you! We've created a selection of journeys to
suit everybody. All our journeys have the opportunity to discover The
Do you want some time in Bridgnorth and its fantastic selection of independent shops and bars?
Choose the Explorer!
Do you want some time in Bewdley to walk along the river, discover the Georgian riverside-town and relax?
Choose the Adventurer!
Want to visit The Engine House?
All trains, excluding The Pioneer, have at least 90 minutes at The Engine House.
Want to travel behind a diesel?
Choose The Pioneer - 96 miles of diesel haulage!
What can I
discover at The Engine House?
plenty of indoor and outdoor space to discover at The Engine House. Our
heritage centre includes a variety of fantastically restored engines,
interactive displays, historical display boards, activities for children and
more. Our fantastic café will be offering a variety of drinks and tasty treats
whilst our wonderful gift shop will be full of items from across Shropshire and
Can I bring my dog?
Dogs are welcome, and there is no extra charge for them on these trains. But not on the seats please!
I would like to come on my own, do I have to pay £75?
No, we are now offering reserved tables for one, and two, on all services in September. You will be seated in a socially-distanced open carriage, not a compartment.
Who can travel at tables?
Tables can be booked for one person or two people. Under 4s travel free of charge, but must not take up a seat.
Are under 4s included in the number of people travelling?
No, under 4s travel free. They may travel in compartments and at tables, but must not take up a seat.
Will I be assigned a compartment or will I get to pick where I sit?
When you come to the booking office, our team will assign you a
compartment. Please stick to this compartment for the duration of your
journey with us! It will ensure your safety and comfort throughout your
How many people can fit in a single compartment?
We can accommodate six people into a compartment. Please ensure you stay with your party throughout your journey. Under 4s travel free, so do not have to be included in the six.
What provisions have been made for disabled customers?
Customers with mobility issues must reserve a wheelchair space at the point of booking.
I am a Shareholder, how do I book?
We've created a specific ticket for shareholders to ensure you can
get back on the Severn Valley Railway. Make sure you have your
shareholder travel pass to hand and follow the simple instructions at
the following link to book on a Severn Valley Railway service of your
choice. Enter 'SH' and your shareholder number to zero the balance. You
can use your discount code five times during September. Each pass only
covers the number of people stated on it, but if you bring other people
[up to the compartment's maximum of 6] they may travel for £15 each
[adult] and £10 each [child/member]. Payable at the booking office
before you travel.
I am a Member, how do I book?
We've created a specific ticket for members to ensure they can get
back on the Severn Valley Railway. Make sure you have your membership
card to hand and follow the simple instructions at the following link to
book on to your Severn Valley Railway service with a 10% discount. Only
one person in the compartment needs to be a member to receive the
discount. Enter your membership number at checkout to get your reduced
I am a Loyalty Pass holder, how do I book?
We've created a specific booking portal for loyalty pass holders to
ensure they can get back on the Severn Valley Railway. follow the
simple instructions at the following link to book on to your Severn
Valley Railway service. Enter
'LP' and the final four digits of your loyalty pass number to zero the
balance. You can use your discount code five times during September. Each
pass only covers the number of people stated on it, but if you bring
other people [up to the compartment's maximum of 6] they may travel for
£15 each [adult] and £10 each [child/member]. Payable at the booking
office before you travel.
I am a wheelchair user, can I travel?
We can get those in a wheelchair onto the train with a ramp. If you
can get out of the wheelchair, you'll be able to walk to your
compartment nearby. If you cannot get out of the wheelchair, you and
your party will sit a socially-distanced open carriage with tables. We are
strictly limiting numbers to one wheelchair group per train to ensure
I have a 'Freedom of the Line' ticket, can I use this during September?
Can I purchase a ticket on the day?
To ensure we understand visitor numbers, tickets may be purchased
on the day if compartments are available. Pre-booking is essential to
ensure you can travel on the Severn Valley Railway safely. Please read
our Safety Guidelines
What safety measures are in place?
We've worked hard to cover every aspect of your safety by limiting
numbers on the Railway, clearly marked routes around stations,
additional hand sanitiser on site, staff training and much more.
Ensuring your experience is both safe and fun is our number one
Is a face mask mandatory?
Please bring your own face mask and face covering to be worn at all
times. You may remove your face mask or face covering in your private
compartment or when consuming food and drink. Face masks must be worn when sat around tables in open carriages. If you are exempt from wearing a face mask, please ensure you wear the 'I am exempt from wearing a face covering' badge so we understand your situation - you can download it here
How are you adhering to social distancing measures?
We've worked with our design team to create a variety of
heritage-themed signs to encourage our customers to socially distance
and respect each other’s personal space. We've also limited numbers on
each journey to ensure that we don't overcrowd.
Do I have to bring hand sanitiser?
If bringing hand sanitiser makes you feel more comfortable, you are
welcome to bring your own! However, there will be additional hand
sanitiser on stations, in shops, dining areas and we will provide a
small bottle of sanitiser per compartment to take away.
Will toilets be open on trains?
Toilets will only be available on trains in case of emergency. We
encourage you to use toilets on the station where possible. Toilets will
be regularly cleaned to ensure your safety.
What will my day look like?
We've built each day to suit every taste. Your full itinerary is revealed when you book!
How long do I have to arrive prior to booking?
Due to safety measures in place, we recommend that you arrive up to 45 minutes before your departure time!
What happens if I miss my train?
To ensure you are comfortable and ready to depart, please arrive at
your departure station 45 minutes prior. If you do miss your departure,
we will look to accommodate you on another service where capacity
allows. However, this cannot be guaranteed and monies will not be
Do I have to stick to my itinerary?
To ensure social distancing measures are met, we've had to limit
travellers on the Railway for the month of Septembert. As a result, we've
built a variety of set journeys that help you take in all of the Severn
Valley. We'll be asking you to stick to your itinerary. These do allow
you plenty of time in a variety of locations to ensure that you're not
Do I have to bring anything with me?
Please feel free to bring anything that makes you feel comfortable
and safe. Food and drink will be available on site; but you can bring
your own picnic if you so wish!
Will the bars, dining areas and shops be open?
All of our retail outlets will be open, with social distancing
measures in place. Bear with us at our smaller outlets in Kidderminster
and Bridgnorth; we are limiting the amount of people in these stores at
any one time.
Where can I park?
Parking is available at both Kidderminster and Bridgnorth on a
first-come, first-served basis. Parking for the whole day is £4 - please
Can I visit a Station or The Engine House if I don't have a ticket?
No, to ensure we can safely manage numbers at Stations and inside
The Engine House, entry to those without day tickets will not be
Can I use my Loyalty Pass / Annual Family Pass?
Yes you can, but there is a new process for you to follow. Find out more
I am Ex-BR & LT Staff, Train Operating Companies Staff & Network Railway Staff Priv Travel Passes or I have a Heritage Railway Association Inter-Rail Pass or I'm in the Reciprocal Travel Scheme, can I use it?
When the Railway reopens in August 2020, there will be no concessions during the revised service unfortunately.
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