LOOKING FOR HELP OR NEED A QUESTION ANSWERING?
NEED SOME HELP?
Need some support? Our team are on hand to answer all questions, help with booking or help you add a little something extra to your next visit.
Plus, there’s a selection of FAQs below to help you get quick answers to all your questions!
Our visitor services team are available 9-5 during weekdays and open Saturday’s on operating days and over the Christmas period.
To book tickets online, please click the button below and follow the instructions. Tickets will be emailed directly to you. Still struggling to book? Call our team on 01562 757 900
Shareholders with passes must present their valid pass on the train in order to travel free of charge.
Shareholders with tickets must visit the booking office on the day of travel to exchange their voucher for a ticket. There is no extra charge.
Shareholder vouchers can be exchanged for Freedom of the Line tickets, or tickets at the Spring Steam Gala, Spring Diesel Festival, Step Back to the 1940s Weekends, Autumn Steam Gala and Autumn Diesel Gala.
Unlimited Pass holders and Loyalty Pass holders must visit the booking office on the day of travel in order to purchase a ticket at a discounted rate. Discounted tickets are available at the Spring Steam Gala, Spring Diesel Festival, Queen’s Platinum Jubilee, Autumn Steam Gala and Autumn Diesel Gala.
Passholders can purchase the following discounted single day tickets:
- Large Family £30
- Small Family £20
- Adult £15
- Child £10
When Victoria Bridge reopened in 2004, a lady called Victoria Bridge cut the ribbon!
Absolutely! We cater for groups of all sizes – including coach parties. Please contact our dedicated groups team on 01562 757 900 or firstname.lastname@example.org
We’re happy to help! Get in touch with our team by using the form below or by calling 01562 757 900
Short-hop journeys are available on the day of travel ONLY. Short hop journeys can only be purchased during standard service days. These are available from station booking offices.